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FAQ

FREQUENTLY ASKED QUESTIONS

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Q? What methods do you use in shipping?
A. We ship, usps, priority, signature confirmation.
It protects both of us as we cannot claim something
not insured. And we've had very good luck with this.
By using a free hosting service, along with my writing
the code, we help keep our pricing down so as to off-set
the shipping charges. Can't argue with a perfect record,
knock on wood :)

 Q? Will you ship by other methods, such as UPS,
FedEx, etc?
A.  No, we ship only usps, priority as above as we've
had good luck with this method.

Q? Would you ever not take an order?
A. Yes, in some instances. Just as you, the buyer,
have the right to purchase from anyone,
we, as the sellers, reserve the right-to refuse to sell
to anyone for good reasons.
If this should occur, the person that was refused
will always have our professional courtesy
of an explanation as to why.

Q? Do you take personal checks?
A.  Yes, we do, but they must clear the bank
before your order goes out. We also take
paypal, bank checks and money orders.

Q. Do you charge a shipping and handling charge?
A. No. We don't charge to handle as some companies do.
Only shipping is ever applied to your order.
 

Q. Do you have a minimum order?
A.  Yes. Our minimum is 25.00.
Exceptions can be made; please e-mail us.

Q. Can I track my package?
A. Yes. Always. As can we. You will be e-mailed
your tracking number as soon as your package
is mailed out, and you may track it here:
http://www.usps.com
(then click on the track/confirm link and enter the number)

Q. Do you offer coupon codes or specials?
A. Yes, either in our newsletter, which you may
sign up for, or by clicking on the
specials link on the homepage.

Q. Do you offer co-ops?
A. Not at this time.

Q. Is there a group with list specials, and if
so, where is it?
A. Yes, it's here:
http://groups.yahoo.com/group/HLEssentials/
and is also accessible to sign up from the main page.
Listmember specials are available for group members
only. Also free classes, contests and many other things.
 
 

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