FREQUENTLY
ASKED QUESTIONS
Q? What methods do you
use in shipping?
A. We ship, usps, priority,
signature confirmation.
It protects both of us
as we cannot claim something
not insured. And we've
had very good luck with this.
By using a free hosting
service, along with my writing
the code, we help keep
our pricing down so as to off-set
the shipping charges.
Can't argue with a perfect record,
knock on wood :)
Q? Will you ship
by other methods, such as UPS,
FedEx, etc?
A. No, we ship
only usps, priority as above as we've
had good luck with this
method.
Q? Would you ever not
take an order?
A. Yes, in some instances.
Just as you, the buyer,
have the right to purchase
from anyone,
we, as the sellers, reserve
the right-to refuse to sell
to anyone for good reasons.
If this should occur,
the person that was refused
will always have our
professional courtesy
of an explanation as
to why.
Q? Do you take personal
checks?
A. Yes, we do,
but they must clear the bank
before your order goes
out. We also take
paypal, bank checks and
money orders.
Q. Do you charge a shipping
and handling charge?
A. No. We don't charge
to handle as some companies do.
Only shipping is ever
applied to your order.
Q. Do you have a minimum
order?
A. Yes. Our minimum
is 25.00.
Exceptions can be made;
please e-mail us.
Q. Can I track my package?
A. Yes. Always. As can
we. You will be e-mailed
your tracking number
as soon as your package
is mailed out, and you
may track it here:
http://www.usps.com
(then click on the track/confirm
link and enter the number)
Q. Do you offer coupon
codes or specials?
A. Yes, either in our
newsletter, which you may
sign up for, or by clicking
on the
specials link on the
homepage.
Q. Do you offer co-ops?
A. Not at this time.
Q. Is there a group with
list specials, and if
so, where is it?
A. Yes, it's here:
http://groups.yahoo.com/group/HLEssentials/
and is also accessible
to sign up from the main page.
Listmember specials are
available for group members
only. Also free classes,
contests and many other things.
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Questions? E-mail us at HealingLite